Privacy policy

Introduction

Your Recovery Companion is developed by Integrative Therapy NQ and is committed to protecting your privacy and handling your personal information with care, transparency, and respect.

This Privacy Policy explains what information we collect, how it is used, how it is protected, and the choices you have regarding your information.

By using Your Recovery Companion, you agree to the practices described in this Privacy Policy.

Our Commitment to Privacy

We understand that the information stored within this app may include highly sensitive personal and mental health information.

Your privacy, confidentiality, and control over your information are fundamental principles of this platform.

We will never sell your personal information or use your mental health information for advertising purposes.

Where applicable, we also handle health information consistently with the NSW Health Records and Information Privacy Act 2002 and the Victorian Health Records Act 2001.

Where your information goes (overseas disclosure — APP 8)

Some of the trusted services we use store or process information outside Australia. These are: Supabase (our secure database, hosted in the United States), Stripe (our payment provider — Stripe handles your payment details; we never see your card number), ElevenLabs (United States — used only to generate meditation audio; your personal entries are not sent to ElevenLabs), and our AI processing gateway (United States — see 'How AI features use your information' below). We take reasonable steps to ensure these providers protect your information to the standards of the Australian Privacy Principles.

Information We Collect

The information you choose to enter into the app may include:

Account Information

• Name
• Email address
• Login credentials

Wellbeing Information

• Daily check-ins
• Mood ratings
• Anxiety ratings
• Stress ratings
• Sleep information
• Recovery reflections
• Medication reminders you set up

Mental Health Tracking

• Trigger logs
• Emotion wheel selections
• Body map entries
• Somatic symptom tracking
• Thought records
• Coping strategy usage
• Strategy effectiveness ratings

Journal Entries

• Personal reflections
• Notes
• Recovery insights

Safety Information

• Safety plans
• Emergency contacts
• Support team information
• Crisis support preferences

Usage Information

We may collect limited technical information such as:

• Device type
• Operating system
• App version
• Error logs

This information is used solely to improve app performance and security.

How Your Information Is Used

Your information is used to:

• Provide app functionality
• Generate wellbeing insights
• Display trends and reports
• Support personal reflection
• Improve your user experience
• Personalise strategy recommendations
• Generate recovery summaries

Your information is not used to diagnose, treat, or make clinical decisions about your care.

Information stored on your device

Some information is stored locally on your own device rather than (or as well as) on our servers:

• Saved offline practices — when you tap "Save for offline", the practice text and audio are stored in your browser's on-device storage so you can use them without an internet connection. They stay on your device until you remove them.
• App preferences — settings such as your display choices are kept on your device so the app remembers them.
• Offline cache — the app keeps a local copy of some content so it loads faster and works when your connection drops.

This on-device information never leaves your device unless you choose to sync or share it, and you can clear it at any time through your browser settings or by removing saved items in the app.

AI Features

Your Recovery Companion uses artificial intelligence to help identify patterns and provide personalised insights.

Examples include:

• Identifying common triggers
• Recognising emotional patterns
• Highlighting effective coping strategies
• Generating recovery summaries

The AI provides observations only.

The AI does not:

• Diagnose conditions
• Replace therapy
• Replace professional advice
• Make treatment recommendations

Users remain responsible for their own decisions and wellbeing.

How AI features use your information

When you use AI Reflections or when a linked therapist views an AI-generated summary, the relevant entries are sent securely to a third-party AI model provider to generate the insight, then returned to the app. Your information is not used to train these models and is not retained by the provider beyond processing your request. These insights are automatically generated reflections, not clinical assessments. You can choose not to use AI features, and you can ask us at any time for a human review of anything an automated feature has produced about you: integrativetherapynq@gmail.com.

Sharing Information

Your information remains private to your account.

We do not share your information with advertisers, marketers, data brokers, or third parties for commercial purposes.

Information is only shared when:

You Choose to Share It

You may choose to:

• Export reports
• Export data
• Share information with a therapist
• Share information with a support person

Any sharing initiated through the app requires your explicit action and consent.

When a linked therapist views your shared information, we record it, and you can see when it was last viewed on your Sharing screen.

Legal Requirements

We may disclose information where required by law, court order, or lawful authority.

Payment Processing — Stripe

When you purchase a subscription, your payment information is processed by Stripe, our payment provider. Stripe receives the personal data necessary to process your payment, including your name, email address, billing address, and payment method details. Stripe processes this data in accordance with their own privacy policy, available at https://stripe.com/privacy. We do not store your full payment card details on our servers.

Data Storage & Security

We take reasonable steps to protect your information.

Security measures may include:

• Encrypted databases
• Secure authentication systems
• Password protection
• Secure cloud infrastructure
• Access controls
• Security monitoring

While we take reasonable steps to protect your information, no system can guarantee absolute security.

Your Rights

You have the right to:

Access Your Information

You may review your information within the app at any time.

Export Your Information

You may download your information through:

Settings → Privacy & Security → Download My Data

Available export formats may include:

• PDF
• CSV
• JSON

Correct Information

You may update your account information at any time.

Delete Information

You may permanently delete your account and associated data through:

Settings → Privacy & Security → Delete Account

Once deleted, information may not be recoverable.

Data Retention

Your information is retained while your account remains active.

If you delete your account, we will take reasonable steps to permanently remove your information, except where retention is required by law.

Children's Privacy

This application is intended for individuals aged 16 years and older unless used with parental or guardian consent and appropriate professional support.

We keep the information we collect to what's needed to provide the app, and we do not use anyone's information for profiling or advertising. This matters especially for younger users.

Crisis & Emergency Situations

Your Recovery Companion is not a crisis service.

The app does not monitor users in real time and cannot respond to emergencies.

If you are at risk of harm to yourself or others, or require immediate support, contact:

• Emergency Services (000 in Australia)
• Lifeline Australia (13 11 14)
• 13YARN (13 92 76) for Aboriginal and Torres Strait Islander people
• Beyond Blue (1300 22 4636)
• Your treating clinician
• Your local crisis service

Australian Privacy Compliance

Your Recovery Companion is designed with consideration of the Australian Privacy Principles (APPs) and recognises that mental health information is sensitive information under Australian privacy law.

If something goes wrong (data breaches)

If we become aware of a data breach that is likely to result in serious harm, we will notify affected users and the Office of the Australian Information Commissioner as required by Part IIIC of the Privacy Act 1988 (Cth).

If you have a concern or complaint

Please contact us first at integrativetherapynq@gmail.com — we'll respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any significant changes will be communicated through the application.

The latest version will always be available within the app.

Contact Us

If you have questions, concerns, or requests regarding your privacy, please contact:

Integrative Therapy NQ

Email: integrativetherapynq@gmail.com

Website: www.integrativetherapynq.com.au

A Gentle Reminder

Your Recovery Companion is designed to support self-awareness, reflection, and wellbeing. It is not a replacement for therapy, medical care, crisis services, or professional mental health support.